Phil Gerbyshak - Customer Service and Public Speaker

It’s the smile from the woman behind the counter at Starbucks that makes you feel welcome…

It’s the greeter at the door at Wal-Mart that reminds you why you’re braving the crowds and the packed parking lot…

It’s the chocolate chip cookies on every flight after 9 AM that reminds you why you love Midwest Airlines…

It’s the wine recommendation from the sommelier at a new restaurant that turns you from a one-time to a forever customer…

Tom Peters said it best: Nothing is irrelevant.

Do you get it?

What are you doing to create these little, memorable moments?

Does your team get it?

What little things is your team doing to provide great customer service?

Flickr photo credit to World of Oddy