http://philgerbyshak.com Customer Service Anecdotes from Phil Gerbyshak Mon, 23 Jun 2008 04:18:53 +0000 http://backend.userland.com/rss092 en I am super excited! I am off to Chicago to SOBCon! Yay! I get to meet a bunch of new friends, learn a bunch of new stuff about blogging, and fill my head full of stuff I can share with you! Who am I going to meet? Hopefully ... http://philgerbyshak.com/2008/05/02/gone-to-sobcon/ I do many presentations, some with PowerPoint, some without. Most corporations request that I use PowerPoint so folks can have something to follow along with, and to "leave behind" after my presentation is complete. I find that thought corporate folks ask me to create a slide deck, they aren't that ... http://philgerbyshak.com/2008/04/29/powerpoint-presentation-basics/ It's the smile from the woman behind the counter at Starbucks that makes you feel welcome... It's the greeter at the door at Wal-Mart that reminds you why you're braving the crowds and the packed parking lot... It's the chocolate chip cookies on every flight after 9 ... http://philgerbyshak.com/2008/04/18/great-customer-service-its-the-little-things/